Jens Hartmann Advisory

Observations

From current work.

A continuing, dated register of short observations on structural patterns in executive transformation — one finding at a time. Not a blog: no headlines, no schedule. It grows as the work does.

Observation No. 4 ·

A pattern that has recurred this year: organisations arrive with a transformation that is well argued and badly steered. The strategy work was serious; the operating decisions beneath it were never made with the same rigour. By the time it becomes visible, it looks like an execution problem — but it began, months earlier, as a governance one. The useful question is rarely whether the plan is right. It is who decides what, on what evidence, once the plan runs into reality.

Observation No. 3 ·

Most oversight bodies were built for a steadier state than the one they now supervise. They meet on a fixed cadence, review what has already happened, and confirm what has largely been decided. A transformation moves faster than that cadence: by the time the committee sits, the decision has set. Stronger governance in this phase is less a matter of more control than of timing — being in the room while the question is still open, not after it has closed.

Observation No. 2 ·

A technology choice is rarely examined as what it is. A platform decision is tested for cost, function and risk, approved as a procurement — and only later does it become clear that it has fixed how the organisation will work for the next decade. By then the operating-model question has been answered by default, without ever being asked. The discipline worth keeping is plain: before a major technology decision is signed, name the organisational shape it commits you to, and decide whether that shape is the one you want.

Observation No. 1 ·

Every transformation has a named sponsor. Fewer have a clear decision-maker. The two are assumed to be the same and often are not: the sponsor lends authority, while the decisions that shape the work are taken further down, in parts, by people optimising for their own area. What results is a programme that is well sponsored and weakly owned. It is worth asking early — not who is accountable for the transformation, but who actually decides when two parts of it disagree.